Short answer

A user must be able to access the bug's product, project and execution and must have the required bug permissions. Missing any one of these conditions can hide an assigned bug even though the assignment appears correct.

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In this article

Troubleshoot access in order

  1. Confirm that the bug is assigned to the expected user.
  2. Check that the user can access the bug's product, project and execution.
  3. Go to Admin > Users > Permissions and compare the user's group permissions with a user who can view the bug.
  4. Grant the missing scope or Bug permission to the appropriate group, then ask the user to open the bug again.

Note: Assignment on its own does not grant access. Product, project, execution and Bug permissions work together to determine whether the bug is visible.