Short answer

Done reports that the work is complete and sends the task for confirmation. Close ends the task only after the completed result has been verified.

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Complete a task

  1. Mark the task as Done when the assignee has finished the work.
  2. Sanplex assigns the task to a confirmer. The creator is the default unless another confirmer was selected.
  3. The confirmer checks the result.

Close or activate the task

  • Choose Close after the result is confirmed.
  • Choose Activate when the work is not actually complete, so the task returns to active work.

Note: Completion is a claim that the work is finished; closure is the verified end of the task.