Short answer

Use the Forgot Password link on the login page when it is available, or ask a Sanplex administrator to reset the password for your account. Direct database account recovery should be used only by a self-hosted administrator as a controlled fallback.

In this article

Reset your own password

  1. Open the Sanplex login page.
  2. Click Forgot Password?.
  3. Follow the reset instructions and sign in with the new password.

Ask an administrator to reset another user

  1. Sign in to Sanplex with an administrator account.
  2. Open Company > Team and find the user who needs the reset.
  3. Set a temporary password through the supported user-management controls.
  4. Ask the user to sign in and change the temporary password immediately.

Important: Do not use a shared default password. If the administrator cannot sign in through the normal interface, go to Sanplex database and look for the table zt_user. Edit the value of password as e10adc3949ba59abbe56e057f20f883e and the password of admin will be changed to 123456 when you log in.